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FREQUENTLY ASKED QUESTIONS

Below you will find the answers to the questions that our customers most commonly ask. If you cannot find what you are looking for or your doubts are not solved after reading, please reach us via e-mail (hola@updawn.com).

Is it safe to shop on www.updawn.com?

Absolutely. We have implemented all the necessary safety measures so that you can purchase online with total peace of mind. When you browse the online shop, all the data and personal info you submit from your computer or mobile device is encrypted before being transmitted to our server by means of a standard 128 bit data encryption method , known as SSL (Secure Socket Layer).

 

What payment methods do you accept?

You may use either a credit or debit card and Paypal to pay for your purchases on our online shop.

Are the associated payment methods reliable?

Yes, they are, without a doubt. Payment with bank cards is processed through a safe and encrypted connection, so your bank details will only be handled by your financial entity; we will neither handle them nor store them. If you wish to place an order without providing your bank card number, you can opt to use Paypal, which is completely safe.

Did you forget your password?

If you have forgotten your password, do not worry, it can be retrieved. Go to “my account” and click on the “did you forget your password?” link to restore it.

I have a discount voucher, how can I use it?

Choose the products you want to purchase and add them to your shopping cart. Once you have finished, at the time of confirming your order as well as before making your payment, you will be able to see all the items in your cart and, at the bottom, a box where you can enter your discount code; click on “add” and the discount will be applied to the total amount of your cart.

Are the shipping costs included? What about the applicable VAT?

Prices do not include shipping costs. All prices include IVA (the Spanish applicable tax), but just that and not any other taxation, rate, duty or surcharge.

Tracking your order

Once your order has been prepared and shipped, you will receive an e-mail from the courier company with your tracking number. Upon receiving it, you will be able to enter it on the tracking page of Zeleris: https://www.zeleris.com/seguimiento_envio.aspx

TTake into account that it takes several hours for the courier company to input your tracking onto the system, and that they only do so during working days. If your code is not working, please try again later.

Should your order be required to be cleared through customs, we are not liable for any additional costs associated.

Job vacancies

If you want to work with us, send us your resume to the following e-mail address: work@updawn.com

Sponsors and collaborations

We will be glad to receive and consider your proposal of sponsoring or collaboration; for further information, send us an e-mail to collaboration@updawn.com

Would you like to sell Updawn sunglasses?

If you wish to sell or become a distributor of Updawn sunglasses, please reach us via sales@updawn.com

Customer rights

 

Confidentiality and protection of personal data in accordance with the provisions stated by the current Spanish regulations on data protection.

The right of non-disclosure, transmission or publication of customer data without their explicit consent.

Not being sent any unwanted promotional or advertising e-mail when the customer has opted out of this service.

The right to consult, modify and delete the personal information included in the database upon request, in compliance with the provisions stated in the “Privacy policy” section.

Characteristics of polarised lenses

Polarised sunglasses have been made to filter certain kinds of light while they let other light types go through.

They have been devised to filter light reflected on flat surfaces, yet allowing that which is reflected on vertical surfaces to penetrate: that is how they make fatigue-free eyesight possible.

Daily care of my sunglasses

You are advised not to leave your sunglasses facing down, as the lenses might get scratched. Do not leave them under direct sunlight for a long time, and do not expose them to high temperatures either.

In order to clean them, use a soft cloth; the small piece of cloth provided along with the Updawn glasses is optimal for this purpose. Always use the Packaging to carry them with you.

Protecting the lenses

Our lenses feature UV400 protection, which helps protecting your eyesight against ultraviolet rays, in compliance with regulation EN 1836:2005+A1

Customs

Should your order be required to be cleared through customs outside the Iberian Peninsula, we are not liable for any associated costs.

Sweepstakes

Sweepstakes and prizes given through our profiles in social networks have neither commercial value nor guarantee; in case they are faulty, the winner must inform us of it via @updawn.comas soon as they are received. Exchanges and returns are not accepted.

Promotional vouchers and redemption

Promotional vouchers cannot be bought but are given during advertising campaigns and remain valid for a certain period of time.

Promotional coupons can only be redeemed once per order, and only within the stated period. Some models may be excluded from a specific promotion. Bear in mind that a minimum order value may apply as a condition for using the promotional vouchers.

Discounts and promotions cannot be accumulated.

Promotional vouchers can only be redeemed before the process of placing the order is completed. Under no circumstance will discounts be applied retroactively. Promotional coupons cannot be transferred to third parties. Unless otherwise stated, multiple vouchers cannot be combined.

If you have used a promotional coupon while placing your order and, as a consequence of a cancellation you have requested, the total price of the final order is less than or equal to the redemption value of the discount coupon, we reserve the right to charge the original price of the product you wish to purchase.


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