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Exchanges and refunds

Return/Cancellation

The customer will be allowed a maximum period of fourteen (14) calendar days after Product delivery to inform of the total or partial cancellation of their Purchase in compliance with the applicable regulations.

Once the period of fourteen (14) calendar days is over, Updawn will not accept returns due to the cancellation of Product purchases.

Updawn is not liable for the services provided by the courier company chosen by the User to carry out the order return process. The User is strongly advised to demand a receipt of delivery from the courier company upon delivering the product back to the headquarters of Updawn, as proof that it has been effectively returned to Updawn.

The User will be solely responsible for the expenses derived from the return of the order (like, for instance, the shipping costs charged by the courier company).

The product must be unused, with all tags attached and in its original package and, if that is the case, they will include all documents and original accessories accompanying it. Should the User not comply with this obligation, or should the product be damaged in any way, the User agrees that the Product may be devaluated or that Updawn may reject the return.

Once Updawn has verified that the product is in good condition, Updawn will proceed to refund the entire amount paid by the User.

In order to request a cancellation, fill in the cancellation form at the end of the page and send it along with the product you wish to return, so that we can identify your order and process your refund, to the following address:

Veltto Services Sun S.L.
C/ 7, número 44 – 1 

46182 – La cañada, Paterna, Valencia - España

The refund of the paid amount will be made within 14 calendar days following the date when the Customer has informed of their decision to cancel the contract, and Updawn may withhold the refund until the product has been returned or until the aforementioned return is certified.

Returning faulty products.

The User is allowed to return to Updawn any product that presents manufacturing defects completely free of charge.

The User will have a maximum period of 48 hours to inform Updawn that they are dissatisfied with the product, indicating which one it is, attaching a photo and describing the faults detected. After the abovementioned deadline, Updawn will not take responsibility for any claimed damages.

To request an exchange or refund, contact us indicating the reference number of your order, the reason why you are requesting an exchange and the product. You can do so by either filling in the contact form or sending an e-mail to hola@updawn.comhola@updawn.com

Once we have received your notification, Updawn will send a reply within 3 days in case the return of the product is accepted, and you will need to send the item to the following address:

Veltto Services Sun S.L.

  C/ 7, número 44 – 1 

46182 – La cañada, Paterna, Valencia - España

The returned product must have all its tags, original packages, documents and original accessories, failing which Updawn reserves the right to reject the return.

Once the product has been received and defects have been verified, Updawn will replace it with another product featuring identical characteristics, at no cost to the customer.

Faulty products

In the event of receiving a faulty product, send us images where the defect is clearly visible.

Mistaken order

If you receive the wrong order, send us an image where everything that was delivered to you inside the box is clearly seen and we will offer you a solution after verifying it.

Product exchange policy

Under no circumstances will Updawn replace a product purchased by the User with another product offered for sale on the Website.

If the User wants us to replace a product, they will have to exercise their right of cancellation in accordance with the provisions stated in clause 6.2, subsequently purchasing the new product.

 

Cancellation form

I hereby inform you that I wish to cancel my sunglasses purchase contract:

Order nº _________, dating from ________________________.

Received on _______________________________.

 _____________________ [Buyer name]

______________________ [Buyer address]

Date______________


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