Protection of personal data in compliance with LOPD
VELTTO SERVICES SUN, S.L., according to the current legislation regarding the protection of personal data, informs that all personal information collected through the online forms at www.updawn .com is incorporated into specific automated files for users of services provided by VELTTO SERVICES SUN, S.L.
The gathering and handling of personal data aim at maintaining ties for commercial purposes as well as carrying out information, instruction and assessment tasks, along with other activities inherent to VELTTO SERVICES SUN, S.L.
This information will only be transferred to entities requiring so when the solely purpose of the transfer is to comply with the previously stated aims.
VELTTO SERVICES SUN, S.L. takes the necessary action to guarantee safety, integrity and confidentiality of date in accordance with the provisions established by the Constitutional Law 15/1999 from December 13, regarding Personal Data Protection (LOPD).
The user may, at any time, exercise their right to access, object, modify and cancel recognised by the aforementioned LOPD. The exercise of these rights can be performed by users themselves via the e-mail email@example.com or at Conde de Trenor Street in Valencia 46003 (Valencia).
The user declares that all the data they have provided are truthful and accurate, and undertakes to keep them up to date, informing VELTTO SERVICES SUN, S.L. of any possible modifications.
Information gathered by users of the service
Whenever the user incorporates files with personal data into shared hosting servers, VELTTO SERVICES SUN, S.L. is not liable for the non-compliance with LOPD by the user.
Data retention according to the LSSI
VELTTO SERVICES SUN, S.L. communicates that, as a provider of data hosting services and in accordance with the stated by Law34/2002 from July 11 regarding Information Society and Electronic Commerce Services (LSSI) and for a maximum time period of 12 months, they withhold the information that is crucial for identifying the origin of the hosted data and the moment when the service rendering started. The retention of such data does not affect the Communications Privacy Act and will only be used within the framework of a criminal investigation or with the aim of safeguarding public security, making it available to the judges and/or court or the Ministry requiring it. The communication of data to the State security forces will be fulfilled according to the provisions stated in the regulations regarding personal data protection.
Intellectual property rights www.updawn.com
VELTTO SERVICES SUN, S.L. owns all authorship, intellectual property, industrial and “know how” rights, as well as every right relating to the contents on the www.updawn.com website and the services offered in it, along with the programmes required for the associated implementation and information. It is strictly prohibited to reproduce, publish and/or publicly broadcast –in a partial or total manner- the contents included on the www.updawn.com website without prior written consent.
Intellectual property applying to software
The user must respect the third-party programmes made available by VELTTO SERVICES SUN, S.L., even when they are free of charge and/or of public use.
VELTTO SERVICES SUN, S.L. owns all exploitation and intellectual property rights required by the software.
When contracting the service, the user does not acquire any licence or right whatsoever to the software required to deliver it, or to the technical information that is necessary for the tracking of the service, except for the rights and licences needed for the compliance with the contracted services and exclusively during the period of time they are being provided. For any action exceeding the period of contract performance, the user will need a written authorisation from VELTTO SERVICES SUN, S.L., and they will be banned from access, modification, visualisation of the configuration, structure and files stored on the servers owned by VELTTO SERVICES SUN, S.L., assuming full civil and criminal liability deriving from any incident that may occur on the servers and security systems as a direct consequence of a neglectful or malicious behaviour on their part.
Intellectual property of the hosted content
Any form of use contravening the legislation regarding intellectual property of the services provided by VELTTO SERVICES SUN, S.L. is prohibited, particularly:
The use contravening Spanish Law or infringing third-party rights.
The publication or transmission of any content which, in VELTTO SERVICES SUN, S.L.’s view, is violent, obscene, offensive, illegal, racial, xenophobic or defamatory.
The cracks, serial numbers of programmes or any other content breaking the legislation for third-party intellectual property rights.
The collection and/or use of personal data of other users without their express consent or contravening the provisions established by the Constitutional Law 15/1999, from December 13, regarding Protection of Personal Data.
The use of the domain mail server and the electronic mail addresses to send spam.
The user takes full responsibility for the content of their website, the information transmitted and stored, the hyperlinks, the third-party claims and all legal action related to intellectual property, third-party rights and child protection. The user is liable for rules and regulations in effect regarding the operability of online service, e-commerce, authorship rights and preservation of public order as well as universal principles of Internet use.
The user will compensate VELTTO SERVICES SUN, S.L. for the expenses generated from accusing VELTTO SERVICES SUN, S.L. of a misdemeanour that can be attributed to the user, including legal fees and costs, even when the court judgement is provisional.
Protection of information
VELTTO SERVICES SUN, S.L. performs regular backups of the content hosted on their servers; however, liability for the loss or unintentional deletion of data on the part of the user is not accepted. In line with this, the company does not guarantee the total replacement of data deleted by the users, since such information might have been suppressed and/or modified during the period of time elapsed since the last backup. The offered services, except for the specific backup services, do not include the replacement of content stored in backups performed by VELTTO SERVICES SUN, S.L., when the user is liable for such loss; in this case, a fee will be determined according to the complexity and volume of the restoration, always subject to prior acceptance by the user. The restoration of the deleted information is only included in the service final price when the content loss is due to causes that can be attributed to VELTTO SERVICES SUN, S.L.
According to the LSSI., VELTTO SERVICES SUN, S.L. will not send any advertising or promotional communication via e-mail or any similar electronic means when it has not been previously requested or expressly authorised by its receivers.
In the case of users who have no prior contractual agreement, VELTTO SERVICES SUN, S.L. is indeed authorised to send commercial communications related to VELTTO SERVICES SUN, S.L. products or services which are similar to those initially contracted by the customer. In any event, the user may request the cancellation of commercial e-mails through the Customer Service channels, after proving their identity.
VELTTO SERVICES SUN, S.L., with Tax ID (NIF/CIF) B98849037, and registered office at Conde De Trenor Street, 46003 - Valencia (Valencia), cannot be liable for any responsibility derived from improper, inappropriate or illicit use of the information published on the www.updawn.com website.
Within the limits established by the law, www.updawn.com does not assume any responsibility derived from the lack of veracity, integrity, updating and accuracy of data or information contained on their websites.
The contents and information are neither binding nor represent opinions, guidance or legal advice from www.updawn.com in any case, as they merely constitute a service offered for information and dissemination purposes.
Internet pages of www.updawn.com may contain links to third-party websites over which www.updawn.com has no control. Therefore, www.updawn.com cannot be liable for the content included in such pages owned by third parties.
The texts, images, sounds, animations, software and other content of this website are exclusively owned by www.updawn.com or its licensors. Any act of transmission, distribution, transfer, reproduction, commercialisation, storage or either total or partial public communication must have explicit consent from www.updawn.com.
Likewise, in order to access some of the services made available through the www.updawn.com website, the input of some personal data will be required. In accordance with the provisions established by the Constitutional Law 15/1999 from December 13 regarding Personal Data Protection, we inform you that, when filling in the present form, your personal information will be incorporated and stored in the files of VELTTO SERVICES SUN, S.L., with the aim of providing you with a better service, as well as of communicating any upgrades performed on the website. In the same way, we would like to make you aware of the possibility to exercise your rights to access, rectify, cancel or object to the personal data stored free of charge by sending an e-mail to firstname.lastname@example.org or posting a letter to Conde De Trenor Street, 46003 - Valencia (Valencia)
For the purpose of mailing our newsletter, we use the procedure known as single opt-in, that is, you will only get newsletters in your inbox after you have explicitly confirmed that you wish to activate this service.
Provided that you change your mind and do not wish to continue receiving our newsletters, you have the right to object to it at any given time, without incurring any costs in terms of communication other than those derived from basic fares. To do so, writing and sending a text to the addresses indicated in number 1 (e.g., e-mail, letter) will suffice. Naturally, each newsletter also includes a link for you to unsubscribe.
Product recommendation via e-mail
As a customer of Updawn, we will send you product recommendations on a regular basis via e-mail. Even if you have not subscribed to the newsletter, these recommendations will be sent to your inbox. This way, we want to inform you of products on sale that might interest you taking into account your last purchases on our online shop. To this end, we will strictly abide by the legal arrangements at all times.
Should you wish not to receive any product recommendation from us or any promotional messages in general either, you can object to it anytime, without incurring any costs in terms of communication other than those derived from basic fares. To do so, writing and sending a text to the addresses indicated in number 1 (e.g., e-mail, letter) will suffice. Naturally, each newsletter also includes a link for you to unsubscribe.
The information we receive from you help us continually enhance your shopping experience, adjust it so that it gets smoother for customers and personalise it. The data you input and automatically generate will be used to customise ads and ensure they suit your interests. To this purpose, we handle the available data, including, for instance, the delivery notifications and reading receipts, information about your computer and Internet connection, operating system and platform, order history, date and time of page views from your device and the products you have taken interest in.
Such information is used only anonymously, as by means of analysing and evaluating it we are enabled to upgrade our website as well as our online offer, and to send you personalised ads or, in other words, recommendations of products that you may actually be interested in. Our aim is to create advertising that is more useful and attractive to you. For this reason, the evaluation and analysis of the data collected helps us to avoid sending random. Instead, thanks to this process we are able to send you -either by e-mail or by post- newsletters or product recommendations that suit your needs. By way of example, in this respect, we monitor which of our e-mails you read so as to stop submitting unnecessary mailing.
I give permission to Updawn to use the data I submit along with other information stored in my user account, as well as anonymous usage data, for the purpose of sending me personalised information and special offers and services.
Should you wish not to receive any personalised ads, you can object to it or to the delivery of specific messages anytime. To do so, writing and sending a text to the addresses indicated in number 1 (e.g., e-mail, letter) will suffice.
Market and opinion research
On sweepstakes, we use your data with the aim of informing you if you have won a prize or to advertise our offers. If you want, you may find further information in the “terms of engagement” section of each contest.
Additionally, we use your information for market and opinion research purposes. Evidently, in this case, data is anonymised before handled for the development of statistics and exclusively by Updawn. Your survey responses will neither be transmitted to third parties nor published. We do not store responses to surveys along with your e-mail address or any other personal information.
I give permission to Updawn to process and use my personal information for its own market and opinion research purposes.
You can object to the use of data for market and opinion research purposes at all times, whether totally or for specific actions, without incurring any costs in terms of communication other than those derived from basic fares. To do so, writing and sending a text to the addresses indicated in number 1 (e.g., e-mail, letter) will suffice. Naturally, each newsletter also includes a link for you to unsubscribe.
www.updawn.com informs you about the usage of cookies on its website.
Cookies are files that can be downloaded to your device through websites. They are tools playing a crucial role in the delivery of multiple services within the information society. For instance, they allow for the storage and retrieval of information about any user’s web browsing habits and, relying upon the gathered data, the website will recognise the user and thus will provide a better service.
Types of cookies
Depending on the entity managing the domain from which cookies are sent and handling the obtained data, we may distinguish between two types: own and third-party cookies.
There is also a second classification according to the period of time during which cookies remain stored on the customer’s browser, which may then be session cookies or persistent cookies.
Lastly, there is another possible classification into five types of cookies, depending on the purpose for which obtained data is handled: technical cookies, personalisation cookies, analytical cookies, advertising cookies and behavioural advertising cookies.
Cookies used on our website
Below, the cookies used on this website are described, as well as the particular typology and role of each one.
The www.updawn.com website uses Google Analytics, a web analysis service developed by Google that allows for the evaluation and analysis of the browsing of webpages. According to the previous typology, these are our own session, analytical cookies. You can find further information about them and about how to disable them at www.google.es/intl/es/analytics/privacyoverview.html
Thanks to web analytics, we obtain information related to the number of users accessing our web, the number of pages they have visited, the frequency and return visits, their length, which browser is used, the company providing service, the language, the sort of device employed or the city to which the IP address belongs. All this information enables the delivery of a better and more suitable service on our part.
Another type of cookies that is downloaded is the technical type known as ASP.NET_SessionId. This cookie makes it possible to store a unique ID per each session, as well as to link necessary data that enables the current navigation.
Users may manage this situation by doing the following:
Accept cookies. The warning will not be shown again whenever you visit any page on the website during the current session.
Close. The warning is hidden on the page you are visualising.
How to modify the configuration of cookies
You may restrict, block or delete the cookies on www.updawn.com or any other website from your browser. Each browser has a different mode of operation, so read the “Help” section to find out how to do it in each specific case. Internet Explorer: windows.microsoft.com/es-xl/internet-explorer/delete-manage-cookies#ie="ie-10"
Moreover, you can also manage cookie storage on your browser by using the tools below:
Your online choices: www.youronlinechoices.com/en/
What is onsite targeting?
Relying on cookie technology, Updawn webpages collect data to upgrade advertising as well as the overall offer of products online. Such data will not be used to identify the user individually, but simply to carry out an anonymous assessment of the website usage. At no time will your data be associated to the personal information we have stored. Thanks to this technology, we can provide special ads and offers/services whose content is based on the data obtained regarding clickstream analysis. Our goal is to configure our online offer in the most attractive way possible and so be able to display tailored ads which suit your particular interests.
Our webpages rely on the so-called re-targeting technologies. We make use of these technologies to make our online offer more attractive. This technique enables us to address customers who have already taken interest in our shop and products on partner websites. We are convinced that the integration of personalised ads focused on your interests is generally much more helpful to Internet users than those which are not individually targeted. The introduction of these advertising means into our partner websites takes place on the basis of cookie technology as well as of the analysis of the user’s previous behaviour. This form of advertising is absolutely anonymous. No personal data is stored and user profiles are not linked to personal information either.
I give permission to use the so-called cookies to collect, store and handle data regarding my user habits. Additionally, I give consent for my information to be saved in cookies after the browser session is ended and, for instance, for it to be reactivated when I visit the website again. I have the right revoke this consent at any given time with effect for the future, adjusting my browser settings so that it does not allow the acceptance of cookies.
How can I prevent cookie storage?
You can adjust your browser settings so that it only accepts cookie storage when you give consent. If you wish to accept Updawn cookies but want to avoid third-party ones (from our service providers and partners), select the “block third-party cookies” option on your browser.
Every time you visit the Updawn website, usage data is transmitted through the corresponding browser and is stored in the form of protocol files, on the so-called server-logfiles. These registries contain the following information: date and time of the visit, name of the visited page, IP addresss, referrer-URL (source URL from which the website has been accessed), and the volume of data transmitted, as well as the browser and details about the version in use.
The user’s IP addresses will be deleted or anonymised after usage. In the case of anonymisation, the IP addresses will be modified in such a way that individual information on personal relationships or materials can no longer be linked to a determined or determinable natural person, or that establishing an association would involve disproportionate effort in terms of time, expenses and labour.
In order to continuously enhance and upgrade our offer, we use the known as tracking techniques. To this purpose, we rely on the services provided by Google Analytics and Webtrekk.
Google Analytics is a platform created by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, EE. UU. ("Google"). Google Analytics uses "cookies", that is, text files that are stored on your computer, enabling Google to analyse the usage of our offer. The data collected by cookies about the usage of our webpages (including your IP address) are commonly sent to a Google server in the United States, and get stored there. We warn that the code „gat._anonymizeIp();“ has been integrated into our website so as to ensure the anonymous gathering of IP addresses (in other words, the IP masquerading). This way, at our instigation, your IP will only be collected by Google in an abbreviated manner, thus guaranteeing anonymity so that natural persons cannot be identified. If anonymisation is activated on this website, your IP address will be abbreviated beforehand by Google within the territory of EU member states or in other states included in the European Economic Area agreement. Only in exceptional cases will the full IP address be sent to a Google server in the United States to be abbreviated. Furthermore, Google abides by the protection provisions stated by the “US-safe-harbor” agreement, and is registered on the “safe harbour” programme of the United States Ministry of Commerce. Google will use the aforementioned data with the aim of evaluating the usage of our website, producing reports on the activity taking place on our webpages and delivering other services related to web and Internet usage. The IP address that your browser communicates within the framework of Google Analytics will not be added to other Google data. Google will only share this information with third-parties on the basis of legal regulations or for external data processing purposes. At no time will Google link your data to other data collected by Google.
By using these webpages, you agree to the handling of the collected information about you by Google, as well as to the handling manner and for of the information described above and its intended purpose.
You may avoid cookie storage by means of the corresponding browser settings; however, we must warn you that, in such case, some of the functionalities on our website may not be available. Moreover, you can prevent Google from collecting the data generated by cookies and referrals to your usage of the website (including your IP address), and also from handling this information by downloading and installing the plugin for browser available in the following link.
You can find out more about Google Analytics and data protection at https://tools.google.com/dlpage/gaoptout?hl=es.
Our website uses several social network plugins. Thanks to these plugins, you may, for instance, share content or recommend products to other users. Plugins are deactivated in the default settings of Updawn, so they cannot send this information. By clicking on “activate social media”, you will activate plugin through a so-called double-click solution.
When these plugins are activated, your browser establishes direct communication with the server from the corresponding social network as soon as you access our website. The content of the plugin is directly transmitted through the social network to your browser, which integrates it into the website. Naturally, plugins can be deactivated again with a single click.
By integrating plugins, the social network is informed that you have accessed a particular page on our website. Provided that you have logged in to your account on the social network, your visit will be associated with your account. If you interact with the plugins, for instance, by using the “like” Facebook button or by writing a comment, your browser will send the pertinent information straight to the social network, where it will be stored.
For more information on the purposes and extent of data collection and its subsequent processing and usage on the part of social networks, as well as on the rights and configuration options with a view to protect your privacy, you can read the data protection policies in each social network or website respectively. You will find links to these policies later in this page.
If you do not want social networks to collect your data through our website, you must log out of your account with them before accessing the site.
Even while not logged into social networks, some information might be sent to them through active social plugins. For each active plugin, a cookie with an ID gets activated every time you visit. Since this cookie is downloaded without prior notice on every connection to the web server of your browser, the social network could create a profile based on the webpages visited by the user who matches that ID. It is also very likely that the ID could be associated with a person at a later stage, for instance, when they log into a social network.
We use the following plugins on our webpages:
Facebook, Google+, Twitter, Instagram and Youtube.
If you do not want social networks to collect your data through activated cookies, you can easily deactivate the social plugins with a single click on our webpages, or else select the “block third-party cookies” option of your browser. In such case, the browser will not download any cookie to the server when finding embedded content from other providers. Notwithstanding that, by setting this configuration, there could be other functionalities related to some of the pages which could stay inoperative aside from plugins.
We use facebook.com plugins, owned by Facebook.
You can read the Data Privacy Statement from Facebook on the following link:
Facebook data protection policies: https://www.facebook.com/about/privacy/
We use Netzwerkes Google+ plugins, owned by Google.
You can read the Data Privacy Statement from Google on the following link:
Google data protection policies: https://www.google.com/intl/es/policies/privacy/
We use Twitter plugins, owned by Twitter.
You can read the Data Privacy Statement from Twitter on the following link:
Twitter data protection policies https://twitter.com/privacy
We use Instagram plugins, owned by Instagram.
You can read the Data Privacy Statement from Instagram on the following link:
Instagram data protection policies: https://help.instagram.com/155833707900388
We use Youtube plugins, owned by Youtube.
You can read the Data Privacy Statement from Youtube on the following link:
Youtube data protection policies: https://www.youtube.com/static?gl=ES&template=terms&hl=es
We use the “Facebook Connect” feature offered by Facebook.
Should you wish to use this feature, you will be redirected to Facebook in the first place. Then you will be requested to log in with your username and password. Evidently, we will not store your login details. If you are already logged into Facebook, this step will be omitted.
Next, Facebook will inform you of the information that will be sent to us (public profile, friends list, e-mail address and current home address). You must confirm this action by clicking on “OK”. We will use the transferred data to create your user account even though we will not save your contact list. No permanent link other than the described herein will be established between your user account and your Facebook account.
You can get further information regarding the purpose and extent of data collection and its subsequent handling and usage by Facebook, as well as about your rights and the setting options intended to protect your privacy on the Data protection policies from Facebook.
Google Sign In
We also integrate the “Google+ Sign In” feature provided by Google. Should you wish to use this feature, you will be redirected to Google in the first place. Then you will be requested to log in with your username and password. Evidently, we will not store your login details. If you are already logged into Google, this step will be omitted.
Next, Google will inform you of the information that will be sent to us (public profile, contact list, e-mail address and current home address). You must confirm this action by clicking on “I accept”. Additionally, you may choose if and with which groups you want to share your registration on our page. Relying on the submitted data, we create your user account; however, we do not save your contact list into your groups. No permanent link other than the described herein will be established between your user account and your Google account.
You can get further information regarding the purpose and extent of data collection and its subsequent handling and usage by Google, as well as about your rights and the setting options intended to protect your privacy on the Data protection policies from Google.
Safe data transfer
You personal information is safely transmitted through the use of encryption. This applies to both the placement of your order and your login as a customer. To this end, we employ the SSL (Secure Socket Layer) encryption system, although 100% safety can never be guaranteed. We secure our webpages and the rest of the systems by means of technical and organisational protection measures against loss, elimination, access, modification or or data transmission by unauthorised third parties.
Data subject rights
According to the Spanish legislation on personal data protection, our customers have –among others- the right to receive free information about their personal data as well as to modify, block or delete it if necessary.
We take the protection of your personal data very seriously. In order to guarantee that your personal information is not transferred to third parties, please submit your questions, properly identifying yourself, to either of the following addresses:
Veltto Services Sun, SL
C/ Conde de Trenor, 1/27